Frequently Asked Questions
Here's some answers to a few questions you may have
"What is included in the tour price?
Our tour prices typically include transportation in a comfortable, air-conditioned coach, accommodation in quality hotels, daily breakfast, some dinners, and guided tours at various attractions. Entry fees to certain landmarks and activities listed in the itinerary are also covered. Any additional inclusions, such as special events or meals, will be specified in the tour details. Flights are generally not included unless stated otherwise.
"What should I pack for a coach tour?"
We recommend packing comfortable clothing suitable for the weather and season, including layers for varying temperatures. Don’t forget sturdy walking shoes for sightseeing, as well as any personal items like medications or toiletries. A small day bag for daily excursions, a reusable water bottle, and a camera or smartphone for photos are also handy. While our coaches have ample luggage space, please check the specific baggage guidelines provided before your departure.
"How much walking is involved?"
The amount of walking varies by tour. Some tours involve leisurely strolls through towns and historical sites, while others may include more extensive walking, such as hikes or longer explorations of nature areas. We provide information about the activity level of each tour in the itinerary, so you can choose a trip that suits your comfort level. If you have specific mobility concerns, please contact us for more detailed advice.
"What are the meal options?"
Daily breakfast is included in all our tours, and many also include some dinners, which often feature local cuisine. We strive to offer a variety of dining experiences, from casual meals to fine dining, depending on the destination. Vegetarian, vegan, gluten-free, and other dietary needs can be accommodated with advance notice. For lunches and meals not included in the tour, our guides are happy to recommend local restaurants and cafes.
"Can I customize my tour?"
While our tours follow carefully crafted itineraries, we understand that travellers may have specific interests or needs. We offer some flexibility in customizing elements such as additional excursions, extending stays at certain destinations, or arranging special accommodations. If you’re interested in customizing a tour, please contact our team, or use our tour planner
What is the typical group size?
Our tours are designed to be intimate and enjoyable, with a typical group size ranging from 15 to 30 participants. This smaller group size allows for more personalized service, quicker transitions, and better access to attractions. It also fosters a friendly, communal atmosphere among travellers, while still providing enough space for privacy and individual exploration. Although small we can accommodate groups of all sizes starting from 4 to 100 participants
Are the tours suitable for children?
Many of our tours are family-friendly and suitable for children, particularly those labeled as "Family-Friendly" or "Weekend Getaways." However, some tours may involve longer travel times, extensive walking, or activities that might be less suitable for younger children. We recommend reviewing the tour details or contacting us directly to discuss the best options for your family, especially if traveling with young children or infants.
What happens if the tour is canceled?
In the rare event that we must cancel a tour, you will be notified as soon as possible. We offer several options, including rebooking on a future tour, receiving a credit towards another trip, or a full refund. If you need to cancel your booking, our cancellation policy will apply, which varies depending on how far in advance you cancel. We strongly recommend purchasing travel insurance to cover unexpected cancellations or interruptions.
Do I need travel insurance?
Yes, we strongly recommend that all travelers purchase travel insurance. This insurance should cover trip cancellations, medical expenses, lost luggage, and other unforeseen events. While not mandatory, travel insurance provides peace of mind and financial protection in case of emergencies before or during your trip. Be sure to review the policy details to ensure it meets your needs.
How do I book a tour?
Booking a tour with The Signature Mark is easy! You can book directly through our website by selecting your desired tour and following the prompts. Alternatively, you can contact our customer service team via phone or email to assist with your booking. A deposit is required at the time of booking, with the balance due closer to the departure date. We accept various payment methods, including credit cards and bank transfers.